How to add Gift Wrapping Features to Shopify POS with CartFields
Bring Gift Wrapping Features to Shopify POS
The holiday season is the ultimate stress test for retail. Customers are in a rush and lines are long. In this high pressure environment, the difference between a stressed customer and a delighted customer is a fine line. One highly effective way to ensure customer satisfaction is by offering seamless, professional Gift Wrapping services directly at the point of sale. It’s a huge convenience for your customers and saves them lots of time. Even during non-holiday times, your customers will love the choice of adding wrapping services to their order.
If you’ve ever tried to incorporate wrapping services in your store, you know it can become a logistical hassle. You have to remember which wrapping paper went with which order and you need to get the gift note correct. If you’re trying to accomplish this on paper, good luck! Disorganized workflows lead to errors and further stress on your employees. However, with the right set of tools and workflow, offering wrapping can actually transform it into a powerful, revenue-generating machine. So, how can you pull this off in your store?
This is where the power of Shopify POS and the CartFields App comes to the rescue. You can manage gift wrapping services directly from your POS checkout process. No more paper notes or writing on the receipt. This integration consolidates everything and guarantees that the necessary information is communicated to the wrapping staff.
Let’s review how you can use CartFields to set up a gift wrapping workflow in your Shopify POS. Keep reading to learn more or watch our YouTube video for a tutorial.
Gift Wrapping is Great Any Time of Year
Gift wrapping isn’t just for the holiday season. Think of birthdays, anniversaries, graduations and more. There are lots of opportunities to offer wrapping services in your store. People walk into your shop hoping to leave with a gift that’s ready to give to someone. The convenience of gift wrapping becomes a huge relief. Nobody wants to spend their evening wrapping boxes, so customers are willing to pay for this service. When you take that job off their plate, they’re usually happy to pay for it. This is why you should consider adding wrapping to your in-store services. It’s also another opportunity to make some extra revenue.
You get a nice lift in revenue because gift wrapping is a great upsell. A small fee or a premium wrap option quickly boosts your Average Order Value. You can quickly upsell this service to every order that comes through the door. A wrapped gift also becomes free advertising for your business. It ends up under trees, at parties, and in the hands of people who may not know your store. You can offer branded wrapping paper or custom gift cards with your store’s logo. The look and care of the wrapping tell a story about your brand, helping build loyalty and giving new shoppers a reason to remember you.
Gift Wrapping is Easy With Shopify POS
So why doesn’t everyone offer wrapping services? One of the biggest challenges with offering gift wrapping is keeping the workflow organized. If you have a line of customers at checkout, you need a simple way to offer the services and collect the details. One small misstep and your staff might grab the wrong paper, mix up colors, or write the wrong name on a gift note. If you’re writing everything down on paper slips, the chances of making mistakes go way up. You need a way to keep track of each purchase and the exact wrapping instructions without relying on handwritten notes. Shopify POS can streamline this workflow.
Keeping everything digital means nothing gets lost. With the right configuration, Shopify POS collects and stores the wrapping details along with the order, so nothing gets mixed up. The extensible nature of Shopify means you can customize your checkout using the right app. With the CartFields App for POS, you can create a dependable wrapping workflow. Instead of shuffling paper around, your team sees the instructions on-screen and keeps the entire process organized. Now you can set up multiple wrapping stations and your team can pull the details right from the POS iPad. Let’s review how you can do this for your store.
CartFields Adds Custom Data to Shopify POS
CartFields gives you a simple way to collect the exact information you need during checkout without relying on paper notes. It lets you add your own custom fields directly inside Shopify POS, so your staff can enter details while they ring up the sale. You can create text boxes, dropdown menus, checkboxes and date pickers that fit your workflow. This turns the Shopify POS into a digital form that captures the wrapping details. You can eliminate the mistakes since everything is saved right with the order.
In a common gift wrapping workflow you’ll set up CartFields to collect the customer and gift details. Your staff can request this information right at the checkout counter. You’ll want to configure the fields that match your store’s workflow. Some common fields you can expect to have would be:
- Wrapping paper type: Create a drop-down list in CartFields and make it visible on the frontend. Your team will click on the list to quickly save the desired paper.
- Gift name: Add an open text field to collect the recipient's name. This is a great way to further customize the service.
- Pick up date: You can create a date field to add a pickup or delivery date to the process. If you have lots of orders, you may not be able to get to the wrapping right away so saving a date and time for pickup is helpful.
Your staff will collect this information from the customer during checkout. You can even include simple prompts inside the fields to remind your team what to ask the customer, like collecting their name or including a gift receipt. Once the information is entered, CartFields saves it automatically as line-item properties on the Shopify order. This means the details sync into your backend, appear in your order view, and can be printed on packing slips. The details are even visible on the Shopify POS Terminal so your customers can see the wrapping information on the screen before they checkout. It’s a great way to have them confirm their order. And of course, everything gets printed on the receipt.
At your wrapping station, you can pull up the order on an iPad. Your team will see exactly what paper to use and what message to write. Since everything is digital, nothing gets forgotten. Your gift wrapping process stays organized no matter how busy your store gets. And this doesn’t have to be a holiday thing. You can offer this great service at any time of the year.
Get Wrapping!
A clean gift-wrapping workflow helps you offer a service that customers love. Turn a stressful chore into a professional upsell at your shop. And it’s a great boost to the AOV at any time of the year. Using Shopify POS and CartFields together, you create a system that supports your business.
Implementing a digital workflow with Shopify POS and CartFields, you add a profitable service to your shop. Offer a high-margin upsell, enhance customer satisfaction and gain brand exposure through professionally wrapped gift cards. This valuable service makes it easy for your staff and customers and comes with great benefits:
- Boost Your Average Order Value (AOV): Gift wrapping is a high-margin upsell. Customers are willing to pay a premium for the convenience of having their purchases professionally wrapped.
- Enhance Customer Satisfaction and Loyalty: A professional gift-wrapping option improves the customer experience. This positive experience fosters customer satisfaction and encourages repeat business.
- Gain Brand Exposure: Use the wrapping process to feature your store's branding on custom ribbon or branded stickers, these act as mini advertisements. This subtle yet effective brand exposure enhances your shop's perception as a premium retailer.
- Streamline Operations: The digital integration ensures that the gift-wrapping service is clearly added to the order at the point of sale, eliminating manual errors. This efficiency allows your staff to focus on customer service.
When you combine the reliability of Shopify POS with the customizable power of CartFields, you build a gift-wrapping system that actually works. You get an accurate workflow that fits your store and boosts your revenue. Give your customers a polished experience they’ll appreciate using Shopify POS.
Contact Sunrise Integration if you need help configuring your gift wrapping service with Shopify POS.