The New Shopify POS Hub Keeps You Connected
The Woes of POS Connections
Shopify POS gives you the flexibility to run your entire retail operation from an iPad or Android tablet. The tablet is the heart of your checkout and the main point of customer interaction. You also rely on your receipt printers, card readers, barcode scanners and keyboards to connect to your POS workflow. You expect these to work every time a customer steps up to the counter. Sometimes this isn’t always the case and that’s the last thing you want in a busy retail store.
Each of these devices needs its own separate connection to the main tablet. This often means juggling a mix of Bluetooth pairings and wireless links within the POS. You already know how unpredictable peripherals can be. Sudden disconnections slow down checkout and frustrate customers. When your hardware relies on multiple connections, you increase the chances of lag, pairing issues, and device drop outs.
These issues become more noticeable as your store gets busier. A single disconnection during a rush can throw off the rhythm of your checkout and create a bottleneck. Your retail store depends on consistency and a reliable checkout is the most important part of your operation. The need for stable connections becomes even more obvious when you have multiple registers and locations. If only there was an easy way to keep all these connections in one place and hardwired into the POS. Well, now there is, introducing the Shopify POS Hub.
What is the Shopify POS Hub?
The new Shopify POS Hub removes these problems before they start. The POS Hub is a new dedicated hardware device that connects your POS accessories directly to your iPad or Android tablet using a stable wired connection. It acts as a central point for your entire checkout setup, so everything plugs into one place with no pairing steps or guesswork. When you use the Hub, your POS device communicates with your peripherals through a single, reliable connection that is designed specifically for retail performance. This creates a cleaner, more dependable setup without unnecessary troubleshooting. Because the Shopify POS Hub includes its own built-in software, it maintains a smooth data flow between your hardware and Shopify POS so you never lose connection in the middle of a transaction.
You experience the benefits the moment you plug it in. The Shopify POS Hub eliminates Bluetooth dropouts entirely because your printers, scanners, card readers, and keyboards connect directly to the hub. These wired connections offer the strongest, most reliable performance, especially in high-traffic environments where wireless interference is common. The Shopify POS Hub plugs directly into your tablet and constantly monitors hardware health. It even pushes automatic updates to keep your devices up to date. You just plug in your devices and start using it. You’ll experience fewer interruptions and a smoother in-store experience because the Shopify POS Hub keeps every piece of your POS system connected. It’s the backbone of your retail operation, making sure technology never gets in the way of serving customers.
The Shopify POS Hub works with Apple and Android devices. It comes with USB C or Lightning connections for the greatest compatibility. The device plugs into a standard power source and connects to your hardware peripherals. It’s not super huge (4.6” W x 3.15” L x 3.5” H) so you can tuck it away under the counter. When you plug it into the tablet, the Shopify POS app detects the device and automatically displays on your POS device. Once you confirm the POS Hub on the screen, all your hardware is connected. The POS Hub supports a variety of peripherals including card readers, barcode scanners, receipt printers and cash drawers. Check the Shopify POS Hardware store for the latest list of compatible devices. Unfortunately the POS Hub doesn't work with the Shopify POS Tablet Stand so you will need to reconfigure your checkout to use the device. The Shopify POS Hub will occupy your physical tablet connection and thus the tablet stand cannot connect at the same time.
Checkout Interruptions Hurt Your Business
You already know that every second matters at the checkout counter. When your POS device stops responding the entire store comes to a halt. Customers feel it immediately and your staff is left making excuses. A simple delay makes the line grow and chips away at the smooth shopping experience customers want. Even short interruptions can make customers question the reliability of your store. A disconnected card reader or a frozen printer forces your staff to troubleshoot in front of antsy customers. When your staff is stuck trying to re-pair Bluetooth devices or restart hardware, you risk losing sales. These moments add up across a full day and each one has an impact on your store’s efficiency.
This is why the Shopify POS Hub matters. You experience fewer interruptions because the Shopify POS Hub keeps everything connected through wired connections. There are no pairing steps to fail and no wireless interference to worry about. Your printers, scanners, card readers, and keyboards stay online with a single connection. Your staff stays focused on customers instead of troubleshooting hardware, which means faster checkout. The reliability of the Hub supports every part of your in-store experience, which helps you protect sales and build stronger customer trust with every transaction.
Studies show that checkout speed is one of the strongest drivers of customer satisfaction in retail. Research from Forrester found that 72% of shoppers say a fast checkout is the number one factor in a positive in-store experience. When customers face slow technology their patience disappears quickly. Almost 60% of shoppers have abandoned a purchase because the line was moving too slowly, which shows how much revenue you risk losing when your POS system fails. When your hardware stays connected and transactions move smoothly, you’re creating an experience that encourages repeat visits. This is exactly what Shopify POS Hub does!
Let’s Get You Connected!
Sunrise Integration is ready to help you adopt the new Shopify POS Hub. Our retail team has 20+ years of experience setting up POS environments for retailers of every size, and we understand how critical a dependable in-store checkout workflow is for your business. We will help you select the right hardware configuration, install the Shopify POS Hub, connect all peripherals, and ensure your staff knows exactly how to use your new setup. When you partner with us through a Shopify Success Plan, you get ongoing support, optimization, and hands-on help as you expand your retail operations. The new Shopify POS Hub gives you a more reliable checkout experience, and Sunrise Integration makes sure you get the full benefit from day one.
