Your Customers Are Shopping in ChatGPT and Gemini. Is Your Store Ready?

Customers are starting product searches with AI. Here’s what that means for your store, your search visibility, and your analytics.

Is Your Store Ready for AI? 

For years, you could assume that organic shoppers were coming from Google (or maybe Bing too.) Customers would type a few keywords and scroll through links. That path is changing. More shoppers are now using AI tools like ChatGPT and Gemini to start their shopping experiences. It’s more common now for shoppers to ask product questions within the AI tool before they ever land on your site. In 2025, AI product searches were up 1,200% compared with 2024. 39% of U.S. consumers said they used AI for online shopping and 53% said they planned to do so. That’s a big hit to Google’s search business. 

Now in 2026, ChatGPT lets people browse products directly inside chats. Shopify has a partnership with OpenAI to let merchants feed their products right into ChatGPT. That’s a big win for Shopify stores. Google is doing something similar inside AI Mode, where its shopping experience combines Gemini capabilities with the Google Shopping feed. 

The big takeaway is that customers are asking AI to help with their shopping needs. That means you need to make sure that the AI systems can understand and recommend your product pages. Think more about trustworthy content and less about keywords. Rethink your SEO strategy to keep AI in mind.

This changes SEO, but does not replace it

Let’s be clear, SEO is not dead. Google’s SEO/AI guide says the same foundational SEO practices still apply for AI Overviews and AI Mode. This means the basics still apply: crawlable pages, strong content, clean site structure, solid internal linking, page speed and helpful content. Keep doing that and you’ll have a solid base.

With the new AI takeover, SEO by itself is no longer enough though. AI provides full text and synthesized answers. AI tools are not just relying on keywords, context is important to provide answers. Shoppers are now asking broad questions like “What is the most comfortable road bike for under $1,500?” Your product pages have to be understandable at that level so the AI can extract the correct answers.

This is where Generative Engine Optimization (GEO) builds on SEO. It’s the process of making your content more visible in AI-generated responses.  Proper GEO methods can improve your visibility within ChatGPT and Gemini answers. So, from now on you need to ensure your content is easy for AI systems to understand.

Help AI Understand Your Products

What your store content needs now

Your product pages need to answer the customer’s buying questions. Your content needs to explain who the item is for, what problem it solves, what tradeoffs matter and why someone should choose one version over another. OpenAI’s shopping flow is built around follow-up questions and comparisons. ChatGPT’s full thinking mode will scour the web for answers so thin product pages, with less content, are not very useful in providing answers.

You need strong supporting content around your catalog. If a shopper asks AI about product comparisons, sizing, use cases, warranties, shipping tradeoffs, or which option fits a certain budget, the engine may look beyond your PDP alone. This is where category pages, comparison guides, FAQs, buyer guides, help-center content, and policy pages start pulling more weight. Google specifically advises site owners to make important content available in text form, support it with strong images and videos when relevant, and keep Merchant Center information up to date. In plain terms, that means your store needs content that answers real shopping questions before the customer even reaches the cart.

Person analyzing AI traffic data on a computer with a dashboard in the background

How AI traffic behaves differently

You should not expect AI traffic to look exactly like search traffic. You need to change how you interpret clicks and CTR.  As AI becomes better at handling early research, some searches may generate impressions without the same click pattern you were used to in classic search. When you review your Google Search Console, you will probably see more impressions and less clicks. Google’s AI overview provides the answers right on the search results page. This will increase your impressions however the answer is already provided by the AI and thus, many people won’t need (or want) to click through on the provided links. And if customers do click, they are arriving more informed and considering a purchase. 

In Google Analytics, the “Traffic acquisition” report is the main place to understand where sessions are coming from. Google defines source and medium as the core dimensions for incoming traffic. Use this data to see which pages attract traffic from each AI source. You’ll find that AI traffic often enters through deeper pages, not just your homepage. This is due to the “pre-research and answers” being provided by AI results.

So now when you review search performance, you need to interpret changes more carefully. If impressions shift, CTR changes, or certain long-tail pages start getting better engagement, some of that movement may be tied to AI search experiences even though it still appears under standard web reporting.

What you should do next

The brands that win in this next AI phase will be the ones that stop treating AI as a side topic. Your customers are already using these tools for recommendations and product discovery. You should be optimizing your site (and product pages) for clear answers. Think about how customers ask questions in ChatGPT, Gemini or some future AI shopping interface. Your product data needs to be clean. Your content needs to explain decisions, not just describe items. And your SEO needs to expand into a visibility strategy that includes AI discovery across your site. Start adapting now to attract these new customers.

At Sunrise Integration, this is where we help merchants get ahead. You need more than rankings. You need product content that explains buying decisions, data that supports new shopping experiences and consultation to understand where traffic is really coming from. As these AI tools keep moving closer to commerce, you need to adapt quickly. Contact us for help with your store.