A Step-By-Step Guide to Leveraging Shopify's Self-Serve Returns Feature
Running an ecommerce store comes with many challenging requirements and management duties. One often-overlooked but critical aspect is dealing with product returns. The returns process involves managing shipments, providing refunds and reviewing requests. It's a step-by-step process that needs close supervision, otherwise your store could lose money and customers. Mismanaged returns can lead to customer dissatisfaction and erode your store's credibility.
Shopify understands the need for a streamlined return process which is why they announced the new self-serve returns features. Customers can now request returns right from the Account page within Shopify. Store merchants can easily deny or approve requests while providing shipping labels. It's a great addition to the Shopify platform.
Check out the YouTube video below and keep reading for more details about the new self-serve returns features: