Why You Need Monthly Support for Your Shopify Business

Why You Need Monthly Support for Your Shopify Business

October 3rd, 2022

As your Shopify business grows, your development and support needs grow with you. Ecommerce moves quickly and you need to stay on top of things like site updates, pricing changes, data analytics, SEO, platform changes, and more.

Sunrise Integration
  by Sunrise Integration

How Does Your Shopify Store Keep Up?


When you buy a new car, not only does it come with that "new car smell", it also comes with the benefit of maintenance and service. There's no better feeling than driving down the road knowing your vehicle is covered in case something goes wrong. The check-engine light won't strike fear in your soul anymore because you have a service team at the dealership who has your back. Wouldn't it be great if your ecommerce store had the same type of service superhero? Well, it can.


As your Shopify business grows, your development and support needs grow with you. Ecommerce moves quickly and you need to stay on top of things like site updates, pricing changes, seasonal sales, data analytics, SEO, platform changes, and more. When you're growing fast, each one of those things is like a mini "check engine" warning. That's a lot to handle while you're busy dealing with the day-to-day.


Furthermore, as the Shopify platform gets more robust (i.e. complex), you find yourself getting confused easily. It's difficult to keep up with the ever-changing ecommerce landscape while also serving your customers. Wouldn't it be great if you could have a team dedicated to handling the "hard stuff" while you focus on business? You can, with a recurring monthly support and maintenance service.


Need help with your Shopify store?


Monthly Shopify Support and Maintenance to the Rescue


When you have that "new car" confidence, suddenly potholes and oil changes don't feel so devastating. One phone call to the dealership and the service department has you covered. When you run an ecommerce store, you need a solid technical support team to ensure your site performs at its best. This is where teaming up with a service partner who offers monthly Shopify support retainers will provide assurance that your store is covered. You'll have peace of mind knowing that Shopify experts will support you with:


  • Site Updates (e.g. themes)

  • Bug Fixes

  • Platform Changes

  • Feature Optimizations

  • API Integrations 

  • App Installations and Changes

  • Someone to Call for Questions

  • and so much more!


Most Shopify store owners don't realize just how time-consuming running a successful site is. You have to handle orders, customer service, emails, returns, and more. By the time you're underwater, it's too late. Having a dedicated team at your disposal will ensure you can handle anything that comes your way. If you're planning on running a successful Shopify store, then you should consider having a support agreement in place that provides you with dedicated monthly services.


Most retainers typically come with a dedicated bucket of hours for your store. This should cover any basic site updates and support like theme changes or app issues. You can typically reserve a team for three months to a year. Most companies offer different terms and options so you should find the one that best suits your needs.


Benefits of Monthly Shopify Support Retainers


Monthly maintenance and support provides several benefits that help grow and improve your business. Let's look at them in more detail.


Faster Response Times

Retainers provide reserved billable hours for ongoing design, programming, support, maintenance or feature development to optimize and iterate your product, site or service over time. With this type of agreement, your team benefits from guaranteed availability and priority support channels. Having a dedicated team means your business gets support immediately as issues arise, even during the busiest months.


Tailored Solutions for Your Business

Every business is different. Need a highly customized API integration? Want to completely overhaul your storefront to optimize for conversions? With a monthly Shopify retainer, your dedicated team of experts can appropriately address your unique needs no matter what they are–technical and strategic–while staying within your budget.


Peace of Mind

When there's a team of Shopify experts supporting you with the technical aspects of your business, you can focus on growing your business. It's hard to put a price on that peace of mind! You'll no longer stress about things like how platform updates will affect your store, how to implement a complex new feature or avoiding site downtime.



Why Sunrise Integration is the Shopify Partner You Need


So how do you find a reputable partner to help your business? After all, this is going to be a monthly relationship so you need someone you can trust. Luckily, you've come to the right place. Sunrise Integration is a longtime Shopify partner with over 22 years of experience creating and developing ecommerce sites. Here's what we bring to the table:


Proven Track Record of Success

Don't take our word for it, our clients consistently give us five-star ratings on our work!


Unmatched Technical Expertise 

Being in a digital landscape that's always in flux, our team pursues ongoing education to enhance their knowledge base and skill set so our clients receive the best service. We ensure to bring on developers and engineers that are not only the best at what they do but are also proud of their work.


Many Years of Experience

With more than 11 years of experience developing Shopify stores and apps, we understand how to ensure our clients' success using our agile project management approach. 


Ready to reap the benefits of a monthly support retainer? 


Tags:   shopify   support